privacy

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Your Privacy

At Canterbury Vineyard, we’re committed to protecting and respecting your privacy.

We aim to provide you with the highest quality church infrastructure and data processing whilst you are part of our community.

To do this, we keep records about you and the engagement we have with you and your family.
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing.

We will:

  • only collect personal data for specified purposes
  • explain why we are collecting personal data at time of request
  • where necessary, seek consent relating to the use of personal data
  • retain personal data securely and
  • only hold personal data for a specified amount of time after which it will be deleted.

If you have any questions regarding this policy or our privacy practices then please contact us.

We may change our privacy notice from time to time, so please check this page occasionally to ensure that you’re happy with any changes. We will where required notify you on your return visit to the website if there are new changes to be approved by you before you continue to use the site.

How do we collect information from you?

We obtain information about you when you contact us, fill out a form on a Sunday or at an event, or access any of our groups or services.
This will usually be through a contact or registration form submitted to us either:

  • digitally through our website or a partner website, or by email
    or
  • as a hard copy sent to us through the post or passed to one of our team in person.

Cookies and tracking data

As part of enhancing your experience on our website, we have installed digital tracking facilities that give us insight into how you use our website, what is popular, what is not, and how people move through the pages on our site.

We have installed a system on our website that allows you to opt out of specific cookies on our website being stored about you. This should not change any of your experience on our website, and in fact, you can change these settings in any way at any time.

You can access more information about the individual cookies used on our site and update your preferences using the following button:

Privacy Preferences

You may also see a popup appear the first time you browse our website on any new device or computer to request your permission to store tracking information about you.

What information do we collect?

The personal information we collect may different for each form or contact purpose but will usually include your name, contact details and information needed to provide you with relevant specified communications.
We will state clearly the information we will be collecting when you apply, enter or sign up for anything.

Canterbury Vineyard website

When you use our website we may also collect digital information about you such as your IP address and your browsing use of our website. This is to gather insight into how you use our website to enable us to make it easier and better for you in future to find what you need, and to report statistical details to our funders.

Online payments (donations)

If you make an online payment for one of our services through our website then it will be processed by Stripe who specialise in the secure online capture and processing of credit/debit card transactions. They act as data processors for CV and only process personal information in line with our instructions. Their privacy policy can be viewed here, and we do not collect, store or hold your credit card or bank details ourselves in our own system or database.

https://stripe.com/gb/privacy 

NB – No credit/debit card information will be collected or stored by CV.

How is your information used?

We may use your information to:

  • process enquiries that you have submitted in accordance with the relevant criteria and any terms and conditions
  • seek your views or comments on the services we provide
  • notify you of changes to our policy
  • send you communications which you have requested and that may be of interest to you / updates to church life at CV
  • monitor and improve our digital service and communications

How long will we hold your information?

We review our retention periods for personal information on a regular basis. We are required by law to keep some information, but in general we will only keep information for as long as is necessary for the relevant service or for as long as is set out in any contract you hold with us.

Who has access to your information?

We will never disclose the personal information you provide to us, and we will not sell or rent your information to third parties, or share your information with third parties, for marketing purposes or any other means. The only possible access of your information outside of Canterbury Vineyard staff team would be if we were required to do so by UK law.

How you can access and update your information

The accuracy of your information is important to us. If you would like us to update, amend or delete the information that we hold about you, then please contact us on admin@canterburyvineyard.com

Your Rights

Under the GDPR you have rights which you can access exercise free of charge which that allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioners Office.

Depending on our reason for using your information you may also be entitled to:

  • Ask us to delete information we hold about you
  • Have your information transferred electronically to yourself or to another organisation
  • Object to decisions being made that significantly affect you
  • Object to how we are using your information
  • Stop us using your information in certain ways

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties.

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation.

Keeping your personal information secure

All of your personal digital information is stored in the ChurchSuite application.
You can see their privacy policy and data security policies here:

https://churchsuite.com/privacy-policy/

https://churchsuite.com/tour/gdpr/security

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Last updated 19.3.19